Refund policy

Refund & Return Policy

At SoulmateGroup31, customer satisfaction is our priority.

30-Day Return Policy:
You have the right to return your order within 30 days of receiving it, in accordance with EU consumer protection laws.

To be eligible for a return:
- Item must be unused and in original condition
- Item must be in original packaging

Order Cancellation:
Orders can be canceled within 24 hours of purchase. After this period, the order may already be processed.

Damaged or Incorrect Items:
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost.

Refunds:
Once your return is approved, refunds will be issued to your original payment method within 5–10 business days.

Return Shipping:
Customers may be responsible for return shipping costs unless the item is defective or incorrect.

Contact:
Email: soulmategroup31@gmail.com